A built-in knowledge base
Operations Manager has a great knowledge base feature built right in to the product. When you view an alert you can read 'product knowledge' and 'company knowledge' to help you understand and respond to the alert.
'Product knowledge' is supplied by the original author of the monitor or rule - such as Microsoft or the management pack vendor. 'Company knowledge' is where you can put additional information about how to respond to the alert. This might include:
- extra information you've researched on the internet (for example, a forum post, blog or TechNet article)
- specific guidance based on your environment (such as known fix or underlying cause)
- anything else that will help resolve the alert the next time it happens (like who to get help from first!)
Editing knowledge the hard way
This sounds really useful - and it is - except that if you have ever tried to click the 'Edit' button on the company knowledge page you've probably encountered the following error:
Failed to launch Microsoft Word. Please make sure Microsoft Word is installed... Could not load file or assembly 'Microsoft.Office.Interop.Word'
There is some good advice on how to get this working here
and if you're still getting that error with SCOM 2012 check out this common issue
If you do get the right pre-requisites installed, you'll find that you're required to enter your company knowledge into a predefined template (the format is an XML-based schema called MAML
). This is the right way to do it if you want your knowledge to be structured and well-defined so that you can automatically process and transform the knowledge at a later date (this works well for product knowledge).
But what if you want to just add a note like "See technet article KB12345" to your company knowledge? Isn't Word + Visual Studio 2005 Tools + an XML schema a bit overkill?