Based: Remote first – with up to 20 days required for face to face company days

A bit about us

A globally successful software company headquartered in the UK, and expanding aggressively in North America, SquaredUp is loved by some of the world’s leading companies (Microsoft, Deloitte, Nestle).

SquaredUp is all about using cutting-edge data visualization to make the world’s most complex IT applications simple to run. We’re a people-driven, engineering-led company and an agile, innovative team, meaning our entire focus is on product excellence and delighting our customers – but never at the expense of our staff and community.

About the Role

SquaredUp provides its customers with industry-leading technical support and as a Customer Support Engineer you’ll play a vital role in delivering that service. Working with our customers through a mix of channels, and with your colleagues across the company, you’ll provide high quality technical input to help solve problems and champion best practise. You’ll troubleshoot across the Microsoft server stack, analyse application logs, create helpful user guides and contribute to our community. You’ll be dedicated to developing your skills and helping your team, and most importantly, you’ll take great pride in delighting our customers and exceeding their expectations.

Key responsibilities

• Become an expert in our product and a champion for our customers.
• Day-to-day operation of our industry-leading support service.
• Working with customers to answer questions and solve technical issues, often working through detailed and comprehensive diagnostic data and stack traces to find the root cause of an issue.
• Working with colleagues to log product improvements and bugs.
• Contributing to projects across the company.

About you

We’re looking for an experienced technical support engineer who has worked in a growing, fast paced software company. You’ll be ambitious, thrive on change, love a challenge, and have great customer service at your core.

Jobs Specification & Qualifications

Essential

• 1+ years’ proven experience delivering customer facing software support.
• Excellent written and spoken English
• Microsoft technologies i.e. Windows Server, Azure, SQL, IIS, Powershell, Rest API

Desirable

• Other written and spoken languages
• Experience with Zendesk or similar case management systems
• Experience with Enterprise monitoring tools (e.g. Microsoft SCOM) and practices

What makes us SquaredUp

Passion

Our passion for pushing past the possible to the potential means we are ambitious and positive. And we never stop learning.

Integrity

We are honest, fair, and ethical in our business decisions and relationships with each other and our customers.

Togetherness

Our community is core to who we are. We are friendly, collaborative, and bring people together over shared passions – whether IT data or board games.

What’s in it for you:

• Great culture: We invest in creating a great environment where people are happy to work every day. Tanja, one of our Engineering Managers said, “I love the supportive and nurturing culture, fun social events, and the quirky humour.” There is a genuine togetherness that stems from everyone working together with passion and integrity to help each other succeed.

• Remote first culture: You’ll be equipped and empowered to work well from home. And for those who prefer the office, we have fantastic office spaces in 3 major hubs. We gather regularly on video calls, enjoy virtual socials, and send celebration gifts to wherever you are.

• Cutting Edge technology: Embracing remote working means we have to make the best use of latest tools & practices in every area of the business. We are ‘cloud-first’ in all our core systems, use all the main collaboration and conferencing platforms, and offer a choice of PC or Mac as well as supporting BYOD wherever possible.

• Competitive salaries: If you have talent in abundance, we have the packages to match; including private medical care, a generous holiday allowance, and company share options.

• Wellbeing: We know there’s more to life than just work and our dedicated Wellbeing Team are here to support you! We want to encourage you to stay active, connect with your mental health, and overall achieve a great work/life balance.

• Social: From tech meetups to roller-coasters, poker, board games, bake-offs, and music nights – there’s always plenty going on!

Everyone is welcome

We are looking for smart people with passion and integrity who want to join us in pushing the boundaries of what’s possible. We welcome people from all backgrounds to expand our horizons and be at the forefront of transforming our customers’ lives.

Check out our Glassdoor page to see what our employees are really saying! https://bit.ly/3FxfkME