For this role SquaredUp are happy to consider full or part-time hours, as well as flexible working patterns. Please reach out for further discussion

At SquaredUp, our mission is to inform, enlighten, and empower engineering teams with data so they can deliver awesome digital experiences to their customers.

The world increasingly runs on software. But software is complicated to build and even more complicated to operate. To fully understand these complex software systems, we need lots of data. Collecting and storing that data is already happening – we have data everywhere. Now the challenge is using that data when we need it – for visibility of what's happening, for solving difficult problems, and for inspiring us how to improve.

Our job at SquaredUp is to make that happen. And, while in pursuit of our mission, we aim to benefit the people around us and the planet we share. We are a generous, fun-loving team of bright sparks powered by a core set of values—Integrity, Passion and Togetherness. As a close-knit, remote-first company working across the UK, US and India, we prioritise a happy workforce as we are excited about charting new territories. Ranked highly amongst the Best Tech Companies to work for, we live & breathe our values.

Are you looking to join a place like that? Great, because we’re looking for you!

This role is new to SquaredUp and a unique opportunity to play a key role in scaling self-service user growth  From acquisition to activation, adoption, expansion, retention and referral you will work behind the scenes to improve and optimise the way self-service users discover and grow the value they experience with the product. You will take a data driven approach to develop a deep understanding of customer behaviour and needs, designing and executing growth initiatives with the use of experimentation and testing. This is a collaborative role, working alongside great colleagues in marketing, UX, product, sales, and support team members.

In this role you will be:

•Creating a frictionless user experience for all stages of self-service user engagement

•Identifying and acting upon insights derived from product and website usage data, user feedback, and your own instincts

•Identifying user behaviours that correlate with conversion and retention

•Designing & evaluating interventions that are triggered in response to specific usage patterns

•Assisting marketing team members in efforts to acquire new self-service users

•Collaborating with UX & product team members to promote user experience improvements

•Reporting on product-led growth performance indicators such as user retention rate, time-to-value, and activation rate and the results of initiatives that have been carried out

About you:

Essentials:

• Proven experience in a product-led growth or related role such as UX, digital marketing, product management, data analysis, and customer success

• Track record identifying and implementing initiatives that have made a significant contribution to product-led growth performance

Desirables:

• SaaS / tech / software industry experience

• Product-led growth experience within B2B SaaS

• Understanding of engineering & IT professionals

• Pardot/Salesforce

• BigQuery/SQL

• Pendo/Google Analytics

Our core values

These shared values are what makes us SquaredUp:

• Passion. Our passion for pushing past the possible to the potential means we are ambitious and positive. And we never stop learning.
• Integrity. We are honest, fair, and ethical in our business decisions and relationships with each other and our customers.
• Togetherness. Our community is core to who we are. We are friendly, collaborative, and bring people together over shared passions – whether IT data or board games.

This position is remote with a slight preference near our hub location in Maidenhead, UK. If located near one of these hubs, team members are encouraged to attend occasional in-office team days or other events as they occur.

SquaredUp is an equal opportunities employer. You're welcome here whatever your socio-economic background, race, sex, gender identity, sexual orientation, religious belief, age or disability.