Zendesk Ticket Report dashboard

This is one of three dashboards that get automatically populated with your data when you connect to Zendesk in SquaredUp.

Dashboard snapshot

This dashboard provides an overview of the support tickets that have been raised in Zendesk for the last 24 hours (default timeframe). It displays information on:

• Tickets created by hour
• Against which form they were created
• What status they are in
• How many were taken by user

It’s very easy to configure the relevant Data streams for pulling the data from Zendesk, eliminating the requirement to write queries in Zendesk Explore. This dashboard (alongside the other two provided) can easily be shared via a URL to people without Zendesk access, or onto a wallboard.

Dashboard walkthrough

The first row of data is made up of a Scalar visualization showing the number of new tickets created and a Bar Chart showing a breakdown of how many tickets were created by hour.

The second row has 2 Donuts, 1 Bar Chart and a Scalar visualization.

The first Donut tile is a breakdown of tickets created by Ticket Form, and the second shows the status of those tickets, utilizing a custom colour palette to match the colours used in Zendesk for Ticket Status.

The Bar Chart shows how many tickets have been taken by selected users.

The Gauge tile calculates the Median Initial Response Time on tickets. It has monitoring enabled, so the Gauge is Green below 50 mins, Amber between 50-59 mins and Red 60+ mins.

The third row uses the Table visualization to list the tickets that were received per the dashboard timeframe. The Ticket ID is link-enabled, allowing you to click on it and be taken to the ticket in Zendesk (Login account in Zendesk is required here).

Zendesk out-of-box dashboards

Alongside this dashboard, you will see two other dashboards populated with your data upon connecting to Zendesk in SquaredUp:

• Zendesk KPI dashboard
• Zendesk Agent Activity dashboard

Check them out or sign up free and see for yourself.