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SquaredUp Vacancies

Community Manager *Remote First*

SquaredUp was founded with the vision of using cutting-edge data visualization to solve the challenge of Enterprise IT complexity.

Department: Marketing

Location: Boston

Remote status: fully

About Us

We’re SquaredUp – a rapidly growing enterprise software company recognized for the past ten years as the leaders in dashboards for enterprise IT. Now, we’re embarking on our “second act”, launching our first SaaS product, to help modern enterprises build, run and optimize complex digital services by surfacing data to make better decisions (think “mission control” for digital operations). SquaredUp is 80 people strong, operating ‘remote first’ with hubs in Maidenhead, UK and Boston, MA.

With overwhelming feedback from customers and analysts on our new SaaS product, we’re ready to bring it to market. We are seeking a Community Builder who will play an instrumental role in driving awareness, adoption, engagement, and value from this solution, while also continuing to nurture and support our existing community of Enterprise IT customers.

About the Role

We are seeking someone who is both creative and analytical, strategic and empathetic, a listener and a communicator, who constantly works to identify opportunities and create unique, valuable connections between groups of people.

As the Community Builder, you will continually answer the question, “what does it mean to build an authentic, engaged community in an age of perpetual hyper-connection?”.

The right candidate takes initiative, is highly organized, pays close attention to detail, and is comfortable juggling different projects in a fast-paced environment. They have excellent written, verbal, and visual communication skills and can develop and maintain strong customer relationships while projecting professionalism.

The Responsibilities of This Opportunity Include

  • Build, manage, and own SquaredUp’s customer community.
  • Identify, recruit, and engage public communities and SquaredUp customers to become active members of the community.
  • Identify real-world and virtual events where potential customer and community members are participating as opportunities for SquaredUp participation.
  • Foster and nurture relationships with members to drive loyalty, engagement, and retention.
  • Create and implement guidelines for internal and external participation within the community.
  • Monitor platforms such as Reddit, Discord, Facebook for possible places where SquaredUp customers and potential customers may need help.
  • Stay up to date with the latest trends/content/topics surrounding development, digital transformation, and ITOps.
  • Work cross-functionally to develop effective feedback loops to ensure key insights and learnings from the community are being captured and delivered to the appropriate teams internally.
  • Define and report on KPIs to assess the effectiveness and value of the customer community.
  • Continuously contribute to operational and process improvements for Customer Advocacy programs.
  • Develop and maintain strong customer relationships while projecting professionalism

A Successful Candidate Will Have the Following Qualifications

  • 5+ years of work experience at an enterprise software company
  • Experience as a community manager, content creator, product owner, technical writer, or similar, in a technical capacity
  • Excellent written, verbal communication, and presentation skills
  • Demonstrated ability to build rapport with internal teams and external customers
  • Ability to work collaboratively with a sense of urgency and timeliness in a fast-paced environment
  • Strategic and creative thinker with well-developed problem-solving and analytical skills
  • A desire/drive to work with technologists around topics that interest them, with a high degree of empathy.
  • Creativity and energy for identifying opportunities and events to engage new audiences
  • Project management skills
  • Ability to quickly pick up new technologies
  • Comfort demoing products and with public speaking

It Would Be Great If You Also Had

  • 3+ years of dedicated customer community management experience
  • General customer marketing, customer support or customer success experience
  • Hands-on experience in the domain of Enterprise IT, software development, or data visualization

What’s in it for you:

•Great culture: We invest in creating a great environment where people are happy to work every day. Tanja, one of our Engineering Managers said, “I love the supportive and nurturing culture, fun social events, and the quirky humour.” There is a genuine togetherness that stems from everyone working together with passion and integrity to help each other succeed.

•Remote first culture: You’ll be equipped and empowered to work well from home. And for those who prefer the office, we have fantastic office spaces in 3 major hubs. We gather regularly on video calls, enjoy virtual socials, and send celebration gifts to wherever you are.

•Cutting Edge technology: Embracing remote working means we have to make the best use of latest tools & practices in every area of the business. We are ‘cloud-first’ in all our core systems, use all the main collaboration and conferencing platforms, and offer a choice of PC or Mac as well as supporting BYOD wherever possible.

•Competitive salaries: If you have talent in abundance, we have the packages to match; including private medical care, a generous holiday allowance, and company share options.

•Wellbeing: We know there’s more to life than just work and our dedicated Wellbeing Team are here to support you! We want to encourage you to stay active, connect with your mental health, and overall achieve a great work/life balance.

•Social: From tech meetups to roller-coasters, poker, board games, bake-offs, and music nights – there’s always plenty going on!