For this role SquaredUp are happy to consider full or part-time hours, as well as flexible working patterns. Please reach out for further discussion

Are you a capable software support specialist with strong experience in SCOM? Do you enjoy working as part of a small team? Fancy joining a company ranked Top 10 Best Workplaces?

Want to know a little about us?

At SquaredUp, we make complex data simple—simple to share, find and understand.  The world today is drowning in data and starved of information. Via cutting-edge data visualization technology, SquaredUp connects and surfaces data, giving organizations the big picture.

But at the heart of what makes SquaredUp special is its people and its values. At SquaredUp, we are a generous, fun-loving team of bright sparks powered by a core set of values—Integrity, Passion and Togetherness. As a close-knit, remote-first company working across the UK and the US, we prioritise a happy workforce as we are excited about charting new territories. Recently ranked 4th Best Tech Company to work for, we live & breathe our values.

SquaredUp provides its customers with industry-leading technical support and as a Customer Support Engineer you’ll play a vital role in delivering that service. Working with our customers through a mix of channels, and with your colleagues across the company, you’ll provide high quality technical input to help solve problems and champion best practice. You’ll troubleshoot across the Microsoft server stack, analyze application logs, create helpful user guides, and contribute to our community. You’ll be dedicated to developing your skills and helping your team, and most importantly, you’ll take great pride in delighting our customers and exceeding their expectations.

About you

We’re looking for an experienced technical support engineer who has worked in a growing, fast-paced software company. You’ll be ambitious, thrive on change, love a challenge, and have great customer service at your core.

What qualities can you bring to SquaredUp?

Essential

•Microsoft SCOM - To Administrator level, being able to author monitoring in SCOM both inside and outside of the SCOM console. You are familiar with tools like VSAE.

•Microsoft technologies i.e. Windows Server, SQL, IIS, PowerShell

•Proven experience delivering customer facing software support.

Desirable

•Knowledge of ServiceNow

•Understanding of RestAPI.

Language skills:

Fluency in oral and written English.

We don’t expect candidates to have experience in all of these, but knowledge of some and a willingness to learn is desirable.

If you have talent in abundance, we have the packages to match; including private medical care, a generous holiday allowance, home set up budget, volunteering days and company share options. Most importantly you’ll be working with talented individuals who like to have FUN…. from tech meetups to roller-coasters, poker, table tennis, board games, bake-offs, and music nights – there’s always plenty going on. Not to mention our Slack channel which is full of randomness

SquaredUp knows there’s more to life than just work and our dedicated Wellbeing Team are here to support you! We want to encourage you to stay active, connect with your mental health, and overall achieve a great work/life balance.

Apply now or get in touch with our Talent team for more details.

SquaredUp is an equal opportunities employer. You're welcome here whatever your socio-economic background, race, sex, gender identity, sexual orientation, religious belief, age or disability.